Delivery
- We only ship locally in Singapore. There are no OVERSEAS shipments at the moment.
- Delivery address provided must be detailed and accurate. Additional revisit made, there will be additional charges of SGD30 per trip.
- Indicate the receiver mobile/phone number so that we can directly liase with them if there is a shipment delay or some other shipping related issues.
- Even when agreeing with a firm delivery time, we shall be granted a reasonable extension of the delivery time, should we be in delay due to traffic conditions, weather, and unforeseen circumstances.
- Mr Nanyang will not be held reliable for items that are unable to fit into the lift/premises. In cases like this, delivery will be marked as completed once delivered to the reachable area of customer's address.
- Mr Nanyang reserves the rights to decide if the items are deemed safe for transporting up the stairs/surrounding.
-
Delivery will be 4-5 weeks upon full payment
-
Delayed shipment will require additional 7 - 10 days
-
During festive season, delivery might take up to 7 weeks. For peak periods like Christmas and Chinese New Year
-
SERVICE CHARGE
- An additional rate from S$20.00 onwards will apply if there is no lift access/items that can’t fit in the lift/additional manpower required for carrying bulky and heavy items.
- Shipments may be delayed due to cargo shipment schedule changes and port congestions. Our staff will be in contact with you should a delay occur.
- Free delivery for purchases above SGD100
- A surcharge from S$30.00 onwards will be imposed for each re-direction of an order.
- In the event that the order is cancelled after delivery has been attempted, the full price will still be payable.
2. STAIRS CHARGE
- There will be charges for stairs delivery.
- Customers to ensure that the items can be delivered thru the stairs if required.
- The salesperson will need to inform customers that there will be additional charges for delivery via stairs.
- Mr Nanyang reserves the right to deem if the items are safe to deliver via stairs.
- If found that items need to be delivered via stairs without prior notice, Mr Nanyang reserves the right to deliver the items only to the reachable destination before the stairs.
- Charges are to be computed depending on the item and the number of floors.