Delivery

  1. We only ship locally in Singapore. There are no OVERSEAS shipments at the moment.
  2. Delivery address provided must be detailed and accurate. Additional revisit made, there will be additional charges of SGD30 per trip.
  3.  Indicate the receiver mobile/phone number so that we can directly liase with them if there is a shipment delay or some other shipping related issues.
  4. Even when agreeing with a firm delivery time, we shall be granted a reasonable extension of the delivery time, should we be in delay due to traffic conditions, weather, and unforeseen circumstances.
  5. Mr Nanyang will not be held reliable for items that are unable to fit into the lift/premises. In cases like this, delivery will be marked as completed once delivered to the reachable area of customer's address.
  6. Mr Nanyang reserves the rights to decide if the items are deemed safe for transporting up the stairs/surrounding. 
  7. Delivery will be 4-5 weeks upon full payment 
  8. Delayed shipment will require additional 7 - 10 days 
  9. During festive season, delivery might take up to 7 weeks. For peak periods like Christmas and Chinese New Year

 

  1. SERVICE CHARGE

    1. An additional rate from S$20.00 onwards will apply if there is no lift access/items that can’t fit in the lift/additional manpower required for carrying bulky and heavy items.
    2. Shipments may be delayed due to cargo shipment schedule changes and port congestions. Our staff will be in contact with you should a delay occur.
    3. Free delivery for purchases above SGD100
    4. A surcharge from S$30.00 onwards will be imposed for each re-direction of an order.
    5. In the event that the order is cancelled after delivery has been attempted, the full price will still be payable.

       2. STAIRS CHARGE

    1. There will be charges for stairs delivery.
    2. Customers to ensure that the items can be delivered thru the stairs if required.
    3. The salesperson will need to inform customers that there will be additional charges for delivery via stairs.
    4. Mr Nanyang reserves the right to deem if the items are safe to deliver via stairs.
    5. If found that items need to be delivered via stairs without prior notice, Mr Nanyang reserves the right to deliver the items only to the reachable destination before the stairs.
    6. Charges are to be computed depending on the item and the number of floors. 

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